Advanced Traveler Information Service (ATIS) : what do ATIS customers want?
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2000-01-01
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Abstract:This is the second of two white papers written for the “ATIS Data Gap” workshop with the objective of providing insights from MMDI Customer Satisfaction ATIS evaluations and other USDOT-sponsored ATIS research. The paper synthesizes findings from research and evaluations dating back to 1996, including several field operational tests. Recent project evaluations are featured more prominently because these projects provided ATIS services to the general public for regular use.
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