What Have We Learned About Intelligent Transportation Systems? Chapter 4, What Have We Learned About Advanced Traveler Information Systems and Customer Satisfaction?

Lappin, Jane E.

i

What Have We Learned About Intelligent Transportation Systems? Chapter 4, What Have We Learned About Advanced Traveler Information Systems and Customer Satisfaction?

2000-12-01
By Lappin, Jane E.

File Language:

English

Details

Alternative Title:

What have we learned about advanced traveler information systems and customer satisfaction? ; What Have We Learned About Intelligent Transportation Systems? Chapter 4, Chapter 4: What Have We Learned About Advanced Traveler Information Systems and Customer Satisfaction?
Creators:

Lappin, Jane E.
Corporate Creators:

EG & G Technical Services, Inc. ; John A. Volpe National Transportation Systems Center (U.S.)
Corporate Contributors:

United States. Federal Highway Administration
Subject/TRT Terms:
Resource Type:

Tech Report
Geographical Coverage:

Phoenix (Arizona);San Antonio (Texas);Seattle (Washington);United States
Corporate Publisher:

United States. Federal Highway Administration
Abstract:

This paper synthesizes customer satisfaction findings from advanced traveler information systems (ATIS) research and evaluations dating from 1996. Recent project evaluations from the Metropolitan Model Deployment Initiative (MMDI) in Seattle, San Antonio, and Phoenix are featured more prominently because these deployments provided a natural use setting and thus a more reliable context for assessing customer satisfaction. ATIS is defined in two ways: real time network information, whether traffic or transit; and traveler information, such as route guidance or destination information. The focus is on public sector ATIS services, although one section does address ATIS business models, with selected private services included in the discussion.
Format:

PDF
Download URL:

https://rosap.ntl.bts.gov/view/dot/37700/dot_37700_DS1.pdf
File Type:

[PDF - 130.28 KB]
Collection(s):

Volpe Center ; ITSJPO Digital Library ; Federal Highway Administration
Main Document Checksum:

urn:sha-512:f1df38b326c5e01f0cb4949d85e39f6f3c94accf2ebe7ecbb44c867e385bdf873e7100b57fcff562189608f755c6fa95542e06c001a109ee49bdf39d20a31a2a

File Language:

English

ON THIS PAGE

Details Related Documents

Found an issue?

Send us an email at:

publishinghd@cdc.gov

ROSA P serves as an archival repository of USDOT-published products including scientific findings, journal articles, guidelines, recommendations, or other information authored or co-authored by USDOT or funded partners. As a repository, ROSA P retains documents in their original published format to ensure public access to scientific information.