What Have We Learned About Intelligent Transportation Systems? Chapter 4, What Have We Learned About Advanced Traveler Information Systems and Customer Satisfaction?

Lappin, Jane E.; EG & G Technical Services, Inc.; John A. Volpe National Transportation Systems Center (U.S.)

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What Have We Learned About Intelligent Transportation Systems? Chapter 4, What Have We Learned About Advanced Traveler Information Systems and Customer Satisfaction?

2000-12-01
By Lappin, Jane E.

[PDF-130.28 KB]

English

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Alternative Title:

What have we learned about advanced traveler information systems and customer satisfaction?;What Have We Learned About Intelligent Transportation Systems? Chapter 4, Chapter 4: What Have We Learned About Advanced Traveler Information Systems and Customer Satisfaction?;
Creators:

Lappin, Jane E.
Corporate Creators:

EG & G Technical Services, Inc. ; John A. Volpe National Transportation Systems Center (U.S.)

EG & G Technical Services, Inc. ; John A. Volpe National Transportation Systems Center (U.S.) Less -
Corporate Contributors:

United States. Federal Highway Administration
Subject/TRT Terms:

[+]

Advanced Traveler Information Systems Customer Satisfaction Customer Service Highways I21: Planning Of Transport Infrastructure Intelligent Transportation Systems Metropolitan Areas Operations And Traffic Management Planning And Forecasting Public Transportation Real Time Information Syntheses Travel
Resource Type:

Tech Report
Geographical Coverage:

Phoenix (Arizona) ; San Antonio (Texas) ; Seattle (Washington) ; United States

Phoenix (Arizona) ; San Antonio (Texas) ; Seattle (Washington) ; United States Less -
Corporate Publisher:

United States. Federal Highway Administration
Abstract:

This paper synthesizes customer satisfaction findings from advanced traveler information systems (ATIS) research and evaluations dating from 1996. Recent project evaluations from the Metropolitan Model Deployment Initiative (MMDI) in Seattle, San Antonio, and Phoenix are featured more prominently because these deployments provided a natural use setting and thus a more reliable context for assessing customer satisfaction. ATIS is defined in two ways: real time network information, whether traffic or transit; and traveler information, such as route guidance or destination information. The focus is on public sector ATIS services, although one section does address ATIS business models, with selected private services included in the discussion.
Format:

PDF
Collection(s):

ITSJPO Digital Library Federal Highway Administration Volpe Center
Main Document Checksum:

[+]

urn:sha256:741bd99fbc721e0fc1e54d22afa670abc0756d6c57d87666f98273df97f87351
Download URL:

https://rosap.ntl.bts.gov/view/dot/37700/dot_37700_DS1.pdf
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What Have We Learned About Intelligent Transportation Systems? Chapter 4, What Have We Learned About Advanced Traveler Information Systems and Customer Satisfaction?

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