1999 Transit Customer Satisfaction Index: Final Report: Results of Survey and Conclusions

Cleland, Francis; Thompson, Brenda; University of South Florida. Center for Urban Transportation Research

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1999 Transit Customer Satisfaction Index: Final Report: Results of Survey and Conclusions

2000-10-01
By Cleland, Francis ; Thompson, Brenda

[PDF-3.89 MB]

English

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Details:

Creators:

Cleland, Francis ; Thompson, Brenda

Cleland, Francis ; Thompson, Brenda Less -
Corporate Creators:

University of South Florida. Center for Urban Transportation Research
Corporate Contributors:

Florida. Department of Transportation
Subject/TRT Terms:

[+]

Customer Satisfaction Data Collection Performance Evaluations Public Transit Surveys Transit Authorities
Resource Type:

Research Paper
Geographical Coverage:

Florida
Corporate Publisher:

National Center for Transit Research (U.S.)
Abstract:

The purpose of this report is to provide an overview of the results and analysis of the data collected in the 1999 Florida Transit Properties Customer Satisfaction Index project, as well as to briefly review the data sources and the weighting methodologies. The objectives of the project were to provide: a systematic evaluation of each participating transit authority's customer satisfaction; insight into which factors drive customer satisfaction; a comparison of customer satisfaction data from each system with data from other Florida transit systems and other systems in the nation; and, recommendations for how to increase customer satisfaction. 215 p. Includes 64 figures and 38 tables.
Format:

PDF
Collection(s):

University Transportation Centers US Transportation Collection
Main Document Checksum:

[+]

urn:sha256:ccb9a1f2a33bd91065937608103cf54dafac18d9028c1cdc62769322ddfe35b7
Download URL:

https://rosap.ntl.bts.gov/view/dot/14485/dot_14485_DS1.pdf
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1999 Transit Customer Satisfaction Index: Final Report: Results of Survey and Conclusions

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