The Wisconsin Department of Transportation (WisDOT) is a major public agency with numerous customers utilizing a variety of services and programs to support the entire statewide multimodal transportation system. The department also houses the Division of Motor Vehicles (DMV) and the Division of State Patrol (DSP). Every resident of Wisconsin is in some way a customer of the department.
What’s the Problem?
WisDOT did not have an effective way to measure and track overall customer satisfaction, so the Policy Research Program sponsored this research to collect customer satisfaction data and establish baseline performance measures that can be compared to future data.
Research Objectives
The purpose of the survey was to develop a new customer satisfaction tool to objectively assess WisDOT’s performance. The survey would help to identify opportunities to improve programs and services for Wisconsin residents now and in the future.
The purpose of this study was to develop and initiate a new customer satisfaction tool that would establish a set of baselinedepartmental performance ...
Across North Carolina, the North Carolina Department of Transportation (NCDOT) provides transportation services for a variety of functions and uses. C...
Links with this icon indicate that you are leaving a Bureau of Transportation
Statistics (BTS)/National Transportation Library (NTL)
Web-based service.
Thank you for visiting.
You are about to access a non-government link outside of
the U.S. Department of Transportation's National
Transportation Library.
Please note: While links to Web sites outside of DOT are
offered for your convenience, when you exit DOT Web sites,
Federal privacy policy and Section 508 of the Rehabilitation
Act (accessibility requirements) no longer apply. In
addition, DOT does not attest to the accuracy, relevance,
timeliness or completeness of information provided by linked
sites. Linking to a Web site does not constitute an
endorsement by DOT of the sponsors of the site or the
products presented on the site. For more information, please
view DOT's Web site linking policy.
To get back to the page you were previously viewing, click
your Cancel button.
United States Department of Transportation
[PDF-223.86 KB]
