WisDOT statewide customer satisfaction survey : [project brief].

Details

• Creators:
  Tatham, Chris
• Corporate Creators:
  ETC Institute
• Subject/TRT Terms:
  Customer Satisfaction Performance Evaluations Quality Of Service State Departments Of Transportation Surveys
• Publication/ Report Number:
  No. 0092-12-10
• Resource Type:
  Tech Report
• Geographical Coverage:
  Wisconsin
• Corporate Publisher:
  Wisconsin. Dept. of Transportation ; Wisconsin Highway Research Program
• NTL Classification:
  NTL-PLANNING AND POLICY-Surveys
• Abstract:
  The Wisconsin Department of Transportation (WisDOT) is a major public agency with numerous customers utilizing a variety of services and programs to support the entire statewide multimodal transportation system. The department also houses the Division of Motor Vehicles (DMV) and the Division of State Patrol (DSP). Every resident of Wisconsin is in some way a customer of the department.
  
  What’s the Problem?
  
  WisDOT did not have an effective way to measure and track overall customer satisfaction, so the Policy Research Program sponsored this research to collect customer satisfaction data and establish baseline performance measures that can be compared to future data.
  
  Research Objectives
  
  The purpose of the survey was to develop a new customer satisfaction tool to objectively assess WisDOT’s performance. The survey would help to identify opportunities to improve programs and services for Wisconsin residents now and in the future.
  
  
• Format:
  PDF
• Collection(s):
  US Transportation Collection
• Main Document Checksum:
  urn:sha-512:da9df935c5e15e31b05b2145a37696e3a662e4ab33333db62232722be2c7f323d9a59c68c731a4198abdad2e4c128d36e09d00e5bf53a5fc5ce91a931b0b2be3
• Download URL:
  https://rosap.ntl.bts.gov/view/dot/25895/dot_25895_DS1.pdf
• File Type:
  [PDF - 223.86 KB ]