Austroads National Performance Indicators
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2011-05-01
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Abstract:In August 2009, the Federal Highway Administration, the American Association of State Highway and Transportation Officials, and the National Cooperative Highway Research Program conducted an international scanning study of how transportation agencies in Australia, England, New Zealand, and Sweden use performance management to demonstrate accountability and performance. The U.S. scan team found many examples of management strategies that used performance measures to achieve improved performance and hold agencies accountable for results. The scan members were particularly interested in learning more about how a common set of highway measures and targets evolved, were established, and are reported in Australia and New Zealand. The Australian states and New Zealand have more than 10 years of experience in producing highway performance measures. These measures allow member agencies to benchmark their performance against one another and provide transparency to the public and policy makers. In this paper, long-time Austroads members describe how the measures are established and provide lessons from their experience.
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