Humanizing Travel: Investigating the User Identification of, Attitude Towards and Preference for Dynamic Ridesharing Services

Details

• Creators:
  Zhao, Jinhua
• Corporate Creators:
  Massachusetts Institute of Technology
• Corporate Contributors:
  University Transportation Centers Program (U.S.) ; United States. Department of Transportation. University Transportation Centers (UTC) Program ; New England University Transportation Center
• Subject/TRT Terms:
  • Ridesourcing
  • Mobility applications
  • Mobile applications
  • Social factors
  • Attitudes
  • Taxi services
  • Demand responsive transportation
  • Dynamic ridesharing systems
  • E-hailing
  • Taxi hailing
  More +
• Publication/ Report Number:
  MITR25-18
• Resource Type:
  Tech Report
• Geographical Coverage:
  United States
• TRIS Online Accession Number:
  01701461
• Edition:
  Year 25 Final Report
• Corporate Publisher:
  New England University Transportation Center
• Abstract:
  Motivated by the void in research on the qualitative impact on the for-hire transportation sector, this paper examines the influence of taxi-hailing mobile apps (e-hailing) on the U.S. taxi industry, particularly their disruption of stakeholder relationships in large-city markets. We interviewed industry stakeholders in New York, San Francisco, and Boston, and analyzed data using MAXQDA. We conclude that e-hailing can enhance accountability for drivers and passengers, enable more sophisticated third-party management of interactions, humanize previously impersonal relationships, and reduce rent-seeking behaviors of taxi dispatchers. These findings help broaden the thinking on evaluating new smartphone technologies beyond the traditionally-assessed efficiency benefits
• Format:
  PDF
• Funding:
  DTRT13-G-UTC31
• Download URL:
  https://rosap.ntl.bts.gov/view/dot/43911/dot_43911_DS1.pdf
• File Type:
  [PDF - 2.06 MB]
• Collection(s):
  University Transportation Centers ; US Transportation Collection
• Main Document Checksum:
  urn:sha256:ae0230607dbb7c1a0b5d3c9c46956a3a2986097df4e0f22d4ce32a522c6533a2