Humanizing Travel: Investigating the User Identification of, Attitude Towards and Preference for Dynamic Ridesharing Services
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2017-12-03
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By Zhao, Jinhua
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TRIS Online Accession Number:01701461
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Edition:Year 25 Final Report
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Abstract:Motivated by the void in research on the qualitative impact on the for-hire transportation sector, this paper examines the influence of taxi-hailing mobile apps (e-hailing) on the U.S. taxi industry, particularly their disruption of stakeholder relationships in large-city markets. We interviewed industry stakeholders in New York, San Francisco, and Boston, and analyzed data using MAXQDA. We conclude that e-hailing can enhance accountability for drivers and passengers, enable more sophisticated third-party management of interactions, humanize previously impersonal relationships, and reduce rent-seeking behaviors of taxi dispatchers. These findings help broaden the thinking on evaluating new smartphone technologies beyond the traditionally-assessed efficiency benefits
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