Reference Manual for Planning and Design of a Travel Management Coordination Center (TMCC)

Hemily, Brendon; ITS America

doi:10.21949/1503507

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Reference Manual for Planning and Design of a Travel Management Coordination Center (TMCC)

2017-12-01
By Hemily, Brendon

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English

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Details:

Creators:

Hemily, Brendon
Corporate Creators:

ITS America
Corporate Contributors:

United States. Federal Transit Administration. Office of Research, Demonstration, and Innovation
Subject/TRT Terms:

[+]

HUMAN SERVICES TRANSPORTATION Innovation Manuals Mobility MOBILITY SERVICES FOR ALL AMERICANS MSAA Public Transit Research Reports Rural Transit TMCC Travel Management CoordinationCenter
Publication/ Report Number:

FTA Report No. 0117
DOI:

https://doi.org/10.21949/1503507
Resource Type:

Manual
Geographical Coverage:

United States
Corporate Publisher:

United States. Federal Transit Administration. Office of Research, Demonstration, and Innovation
Abstract:

Intelligent Transportation Systems (ITS) and other technologies can serve a valuable role in the coordination of mobility services for the transportation-disadvantaged as provided by transit, paratransit, and human service transportation providers. These technologies are integrated through the concept of a Travel Management Coordination Center (TMCC), and this concept was developed and demonstrated through the U.S. DOT Mobility Services for All Americans (MSAA) Initiative. The objective of this reference manual is to build on the experience gained from the MSAA Initiative and provide guidance on how to plan and design a TMCC. The manual identifies four major steps: assessment of barriers and key unmet needs; development of a vision of the desirable customer experience; development of a TMCC Vision among stakeholders defining key organizational and technological choices across the nine stages of the provision of service; and the conduct of an ITS Systems Engineering project process. The manual also outlines key lessons learned from the MSAA Initiative as they relate to the institutional foundation needed to develop and sustain a TMCC and identifies many resources to assist those planning a TMCC.
Format:

PDF
Funding:

DC-2017-001-01
Collection(s):

Federal Transit Administration
Main Document Checksum:

[+]

urn:sha256:5541dd724a61e4dd773573c260beab0fb9cc15fd2e873f357b0136e42b0e3063
Download URL:

https://rosap.ntl.bts.gov/view/dot/39049/dot_39049_DS1.pdf
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No Additional Files

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Reference Manual for Planning and Design of a Travel Management Coordination Center (TMCC)

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