United States Department of Transportation
i
Road to Coordination: Lessons Learned while Developing the San Luis Obispo County Travel Management and Coordination Center (TMCC)
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2018-04-01
[PDF-3.91 MB]
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Abstract:This “Road to Coordination” document was prepared to provide lessons learned from direct participant experience in designing the San Luis Obispo (SLO) County Travel Management Coordination Center (TMCC) under the U.S. Department of Transportation (US DOT) Federal Transit Administration’s (FTA’s) Mobility Services for All Americans (MSAA) Program. The document begins with a report on the process that the SLO community went through during the two years of its MSAA deployment planning grant. The focus was on developing technology to connect customers with transportation providers of both fixed-route and specialized transportation services. As the project was developed, it became evident that many institutional issues needed to be resolved to begin coordination within the network. This document provides lessons learned from direct experience in designing a TMCC to help a county or region improve its social service transportation network to make it easier for customers to get information about transportation options and schedule rides. The report also reviews the SLO planning process and then focuses on how a region can create its own TMCC planning process, because every region across the United States is unique in its transportation systems, so it is critical that a process be used to build a plan that is best for the community.
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