United States Department of Transportation
i
Americans with Disabilities Act (ADA) Paratransit Eligibility Manual
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1993-09-01
[PDF-20.23 MB]
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Edition:Final Report, May, 1993 - September, 1993
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Abstract:This manual provides guidance to transit providers in the development and implementation of ADA paratransit eligibility determination processes. Common questions raised about eligibility are addressed. Experience gained in the first one and a half years of implementation of the ADA complementary paratransit provisions is also summarized. As part of the preparation of this manual, public entities that had particular expertise and experience with eligibility determination were contacted and copies of the forms and procedures which they had developed were collected. Key issues raised by these transit providers are included in the text and copies of sample forms and policies are provided in the appendices. The first part of the manual presents a thorough discussion of the concept of ADA paratransit eligibility and describes the regulatory requirements which apply. The second part offers practical advice in all aspects of designing and administering an eligibility determination process. Issues covered include: selecting an appropriate process; creating appropriate forms for the selected process; conducting the initial determination; notifying individuals about determinations; providing documentation of eligibility; establishing and conducting an appeals process; policies for suspending service to eligible persons; and providing service to visitors. The final chapter focuses on key operational issues. It discusses the use of eligibility information in daily operations. Possible approaches to determining the eligibility of specific trip requests are reviewed and advanced technologies which can assist with trip-by-trip determinations are presented
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