United States Department of Transportation
i
ADA service criteria: measuring compliance with capacity requirements for ADA complementary paratransit
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1998-06-01
[PDF-317.83 KB]
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Alternative Title:Americans With Disabilities Act of 1990 Service Criteria: Measuring Compliance With Capacity Requirements for Americans With Disabilities Act of 1990 Complementary Paratransit
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TRIS Online Accession Number:00756445
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Abstract:This report assesses the extent to which transit agencies, particularly in Florida, measure and monitor compliance with service capacity constraint requirements associated with the complementary paratransit provisions of the Americans with Disabilities Act of 1990 (ADA). In particular, this study examines four types of service indicators, as suggested by the ADA Paratransit Handbook published in 1991: 1) travel time; 2) missed trips; 3) trip denials; and, 4) on-time performance. The report also includes information about passenger policies with respect to no-shows, trip cancellations, and ADA eligibility determination. The results show that most systems in Florida self-report they meet the ADA complementary paratransit requirements. However, of the four measures analyzed, on-time performance emerges as an area of potential concern. Specifically, some systems report they measure on-time performance as a function of pick-up times, while others use drop-off or appointment times. In practice, the best approach is to measure both pick-up and drop-off times to ensure that passengers are being picked up with the established pick-up window and dropped off on-time for appointments. Additional work needs to be done to ensure that service compliance is measured on an ongoing basis and that the appropriate data are being collected to document compliance. /Abstract from report summary page/
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