Managing the Aftermaths of Contracting in Public Transit Organizations: Employee Perception of Job Security, Organizational Commitment and Trust

Ugboro, Isaiah; Obeng, Kofi

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Managing the Aftermaths of Contracting in Public Transit Organizations: Employee Perception of Job Security, Organizational Commitment and Trust

2001-08-01
By Ugboro, Isaiah ; Obeng, Kofi

File Language:

English

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Creators:

Ugboro, Isaiah ; Obeng, Kofi
Corporate Contributors:

North Carolina Agricultural and Technical State University. Urban Transit Institute ; United States. Department of Transportation. Research and Special Programs Administration
Subject/TRT Terms:
Resource Type:

Tech Report
Geographical Coverage:

United States
Corporate Publisher:

University Transportation Centers Program (U.S.)
Abstract:

This study assesses how to manage the effects or outcomes of organizational change on job security and employee commitment in transit systems using trust-building, empowerment, employee reassurance, and job redesign strategies. The major findings are that organizational restructuring, downsizing and lay offs have contributed to erosion of employees? trust in management, organizational commitment, and feelings of having power. These general conclusions suggest the need for management to do more to build employees? trust by focusing on maintaining behavior consistency and integrity especially on issues and decisions that affect employees? welfare. When employees perceive management as showing concern for their welfare, it could result in improved morale, increased job satisfaction, and improved productivity. Job redesign, employee empowerment, and reassurance are among the additional strategies the study recommends to be used to address the reduced levels of commitment, trust, and job security.
Format:

PDF
Download URL:

https://rosap.ntl.bts.gov/view/dot/33887/dot_33887_DS1.pdf
File Type:

[PDF - 146.43 KB]
Collection(s):

University Transportation Centers ; US Transportation Collection
Main Document Checksum:

urn:sha256:9e1dff9a5dd10b6568b3f6db72082d37ab4263206440c26fc021d8bd5426cdd1

File Language:

English

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