Improving transportation systems management and operations (TSM&O), capability maturity model workshop white paper : culture.
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2015-04-01
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Abstract:Research done through the Second Strategic Highway Research Program (SHRP 2) determined
that agencies with the most effective transportation systems management and operations
(TSM&O) activities were differentiated not by budgets or technical skills alone, but by the
existence of critical processes and institutional arrangements tailored to the unique features of
TSM&O applications. The significance of this finding has been validated in 40 State and
regional self-assessment workshops using the Capability Maturity Model (CMM) and its six
dimensions of organizational capabilities. This white paper focuses on Culture as one of the
central dimensions of capability needed to support effective TSM&O including understanding
and internalization of the business case, leadership via in-reach and outreach, and
development of supporting policy, program and authorities. It summarizes the TSM&O stateof-the-practice
based on the workshops and subsequent implementation plans developed at 23
sites selected by FHWA and the American Association of State Highway and Transportation
Officials (AASHTO) as part of the SHRP 2 Implementation Assistance Program.
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