Improving transportation systems management and operations (TSM&O), capability maturity model workshop white paper : systems and technology.
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2015-04-01
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Abstract:Research done through the Second Strategic Highway Research Program (SHRP 2) determined
that agencies with the most effective transportation systems management and operations
(TSM&O) activities were differentiated not by budgets or technical skills alone, but by the
existence of critical processes and institutional arrangements tailored to the unique features of
TSM&O applications. The significance of this finding has been validated in 40 State and
regional self-assessment workshops using the Capability Maturity Model (CMM) and its six
dimensions of organizational capabilities. This White Paper focuses on Systems and
Technology as one of the central dimensions of capability needed to support effective
transportation systems management and operations (TSM&O) – including collaboration with
public safety agencies, MPOs, local government, and public-private partnerships The Paper
summarizes the TSM&O state-of-the-practice based on the Workshops and subsequent
implementation plans developed at 23 sites selected by FHWA and the American Association of
State Highway and Transportation Officials (AASHTO) as part of SHRP 2 Implementation.
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