United States Department of Transportation
i
Development of access management performance measures.
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2009-05-01
[PDF-2.37 MB]
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NTL Classification:NTL-PLANNING AND POLICY-Access Management
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Abstract:In 2007, the Virginia General Assembly passed legislation calling for Access Management, the
regulation of entrances and intersections along highway corridors in Virginia. Some property owners may oppose
access management. Therefore, performance measures are needed to assess whether the access management
program is achieving its intended results. An important step of developing performance measures is to reach out to
stakeholders. This can be both time consuming and expensive. This study (1) shows the effect of stakeholder
involvement on the development of performance measures, (2) evaluates the challenges associated with involving
stakeholders, and (3) makes recommendations for stakeholder involvement in the future.
Two groups of stakeholders were involved: (1) the people who will be using the measures and (2) the people who will
be implementing the measures. A survey was conducted of transportation professionals in Virginia to represent
people who will be using the measures. A steering committee of VDOT officials was appointed to represent people
who will be implementing the measures.
Involving these stakeholders affected the recommended performance measures in the following ways: (1) Measures
must be easy to apply. (2) The final forms of the measures were tailored to VDOT. (3) Multiple measures were used
rather than a single aggregate measure. (4) A target of improvement over time was set for all measures. (5) Safety
was found to be important to measure. (6) Measures should involve a tangible result. (7) The uniform application of
access management standards is important to measure.
There are numerous challenges associated with involving stakeholders. If not properly handled, this task can become
very time consuming. Some challenges are: (1) Thorough work must be conducted before, during, and after
conducting a survey. (2) Selection of criteria to evaluate performance measures requires input from stakeholders. (3)
Interaction with stakeholders requires preparation and follow-up. (4) When tailoring measures to a specific user,
ability to compare to national standards should be retained.
The following recommendations are made: (1) When performance measures are developed, involve the people who
will be using and implementing them. (2) Adequately prepare for all interaction with stakeholders.
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