Transportation Management Center (TMC) Operator Performance

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Transportation Management Center (TMC) Operator Performance

2026-03-27
By United States. Department of Transportation. Federal Highway Administration

File Language:

English

Details

Corporate Creators:

United States. Department of Transportation. Federal Highway Administration
Corporate Contributors:

United States. Department of Transportation. Federal Highway Administration. Turner-Fairbank Highway Research Center
Subject/TRT Terms:

Advanced Traffic Management Systems Operators (Persons) Performance Evaluations Traffic Control Centers Transportation System Management
Publication/ Report Number:

FHWA-HRT-26-055
Resource Type:

Brief
Right Statement:

Public Domain
Geographical Coverage:

United States
Corporate Publisher:

United States. Department of Transportation. Federal Highway Administration
Abstract:

Traffic management systems (TMSs) enable agencies to monitor real-time conditions, share information with travelers and partners, manage operational strategies, and actively manage traffic conditions in real-time. TMSs vary significantly in the types of services provided, functions performed, geographic coverage of service areas, types of environments covered, and available resources or staff to manage traffic. Operators within the TMCs of the TMSs may be needed during peak travel periods only, for special events, or 24 h per day and 7 d per week all year. Assessing the performance of TMS operators is critical in that it helps to accomplish the following: Improve overall TMS performance; Enhance staff morale; Improve operational culture; Improve staff retention; Facilitate reviewing actual demand and performance against estimates (e.g., after-action assessment); Support improving workload estimates and needed positions; Facilitate optimal staff scheduling (e.g., reduce overtime) and support resources; Support identifying improvement opportunities; Support developing staff capabilities.
Format:

PDF
Collection(s):

Federal Highway Administration
Main Document Checksum:

urn:sha-512:c15689598ac64ae6e3de828bbfbfc24eac14cd557ef8f9445be3618cd70cde8eef0c1ba303208d0745ffb0139e52775a83fabf3f3d41b226de17f947dfaf8f17
Download URL:

https://rosap.ntl.bts.gov/view/dot/90143/dot_90143_DS1.pdf
File Type:

[PDF - 4.79 MB ]

File Language:

English

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