United States Department of Transportation
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Edition:Final Report, February 2002 to December 2002
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Abstract:This report summarizes, by user segment and transportation region, perceptions of the South Dakota Department of Transportation's (SDDOT's) performance in delivering 18 key products and services of importance to citizens across South Dakota. It is the third in a series of surveys that tracks and monitors attitudes and needs among SDDOT customers. This is the first in the series of surveys that gathers data from all key user segments: citizens, leisure travelers, farmers, emergency vehicle operators and carriers and shippers. A subset of surveyed legislators (60) is treated as a sixth segment. The study includes opinions of 1,182 South Dakota residents representing the six user segments. Key objectives that guided both the qualitative (focus group) and quantitative (telephone interview) components of this research were to: assess the opinions of the public and key customer groups regarding the composition, importance, and quality of the SDDOT's key products and services; assess the SDDOT's progress in addressing customer concerns through development and execution of its strategic plan; and identify specific actions the SDDOT can take to improve its performance and the perception by the public and key customer groups regarding that performance. By assessing the public's opinions of the SDDOT's performance and understanding its significance, this research provides the framework for development of a management action plan for SDDOT response.
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