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Misconduct on Public Transit: An Exploratory Analysis Using the Comments Formerly Known As Tweets [Research Brief]
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2023-11-01
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[PDF-702.48 KB]
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Abstract:Public transit is one of the safest ways to travel. Still, misconduct on public transit affects riders, transit staff, and public perception. This project developed a methodology to use Twitter data to explore public perceptions of misconduct in public transit systems in California. This simple methodology allows researchers to analyze tweets to answer critical questions such as: how frequent are tweets related to assault, abuse, or other misconduct on public transit? What concerns arise most frequently? What are the types of behaviors discussed? Transit operators and researchers can use the results of these analyses to strategically improve safety measures for the benefit of passengers and operations staff.
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