Misconduct on Public Transit: An Exploratory Analysis Using the Comments Formerly Known As Tweets [Research Brief]

Etu, Egbe-Etu; Agrawal, Asha Weinstein; Tenebe, Imokhai; Larot, Jordan; Nguyen, Dang Minh Nhu

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Misconduct on Public Transit: An Exploratory Analysis Using the Comments Formerly Known As Tweets [Research Brief]

2023-11-01
By Etu, Egbe-Etu ; Agrawal, Asha Weinstein ; Tenebe, Imokhai

File Language:

English

Details

Creators:

Etu, Egbe-Etu ; Agrawal, Asha Weinstein ; Tenebe, Imokhai ; Larot, Jordan ; Nguyen, Dang Minh Nhu
Corporate Creators:

San Jose State University. College of Business. Mineta Transportation Institute
Corporate Contributors:

United States. Department of Transportation. University Transportation Centers (UTC) Program ; United States. Department of Transportation. Office of the Assistant Secretary for Research and Technology
Subject/TRT Terms:
Publication/ Report Number:

2317
Resource Type:

Brief
Geographical Coverage:

California;United States
Edition:

Research Brief
Corporate Publisher:

San Jose State University. College of Business. Mineta Transportation Institute
Abstract:

Public transit is one of the safest ways to travel. Still, misconduct on public transit affects riders, transit staff, and public perception. This project developed a methodology to use Twitter data to explore public perceptions of misconduct in public transit systems in California. This simple methodology allows researchers to analyze tweets to answer critical questions such as: how frequent are tweets related to assault, abuse, or other misconduct on public transit? What concerns arise most frequently? What are the types of behaviors discussed? Transit operators and researchers can use the results of these analyses to strategically improve safety measures for the benefit of passengers and operations staff.
Format:

PDF
Download URL:

https://rosap.ntl.bts.gov/view/dot/72745/dot_72745_DS1.pdf
File Type:

[PDF - 702.48 KB]
Collection(s):

University Transportation Centers
Main Document Checksum:

urn:sha-512:f82d7fdc6b3a6f8c847b62143176ab34e8152828a2d934da87e8a14d820846b9ab75e60f38b6c2a173dd26e37f6d9f2f59099dba21f66911aa4aee3043f0b52f

File Language:

English

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