United States Department of Transportation
i
Twilytics: A Social Perception Analysis of Public Transit Systems during the COVID-19 Pandemic [Research Brief]
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2022-09-01
[PDF-220.41 KB]
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Abstract:In the United States, public transit ridership in 2020 declined by 79% compared to 2019 levels at the start of the pandemic. With lockdowns implemented during the early days of the pandemic, direct human-to-human interactions migrated to virtual platforms (e.g., Facebook, Twitter, and Reddit). Social media platforms have aided researchers in answering numerous questions about current societal dilemmas, including COVID-19. This study aims to investigate the public’s perception of transit systems via a social media analysis given the emergence of vaccines and other COVID-19 preventive measures.
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