Transit Training Needs Assessment: Identifying Current and Future Training Needs of the Public Transportation Industry, Final Report

Details

• Creators:
  Noland, Robert B ; DiPetrillo, Stephanie ; Lubin, Andrea
• Corporate Creators:
  Alan M. Voorhees Transportation Center ; Edward J. Bloustein School of Planning and Public Policy (Rutgers University)
• Corporate Contributors:
  United States. Federal Highway Administration. Office of Research, Demonstration, and Innovation ; United States. Department of Transportation. Research and Innovative Technology Administration
• Subject/TRT Terms:
  • Training
  • Public transit
  • Maintenance personnel
  • Recruiting
  • Personnel retention
  • Technological innovations
  • Management frontline staff
  • skills gaps
• Publication/ Report Number:
  FTA Report No. 0191
• DOI:
  https://doi.org/10.21949/1510677
• Resource Type:
  Tech Report
• Geographical Coverage:
  United States
• Edition:
  Final, 2/17-11/20
• Corporate Publisher:
  United States. Federal Transit Administration. Office of Research, Demonstration, and Innovation
• Abstract:
  This study, commissioned by the National Transit Institute (NTI) as part of its work to address training needs, investigated skills gaps among the workforce of the U.S. public transportation industry, identified strategies to address those gaps, and explored approaches to more successfully recruit and retain the full spectrum of the transit workforce, from frontline to technical to professional staff. The researchers documented five recurring areas of cross-cutting training needs: communicating with the public, conflict resolution, verbal and written communication skills, leadership and supervision skills, and understanding of disability issues and communication with populations with diverse abilities. The researchers also documented training to understand rapidly- changing technologies as a significant area of concern, as the need for such training cuts across many job duties and positions
• Format:
  PDF
• Download URL:
  https://rosap.ntl.bts.gov/view/dot/55684/dot_55684_DS1.pdf
• File Type:
  [PDF - 10.88 MB]
• Collection(s):
  Federal Transit Administration
• Main Document Checksum:
  urn:sha-512:a556e2f9354ce4e7b680172cd63a9d7ff993f94ddc0a480f8ccb1b85c0d2dd2ac1a609c123762682d2bca461888e7849884d0f9e2c12bb7bbaef332c934c0a62