The Northwest Arkansas Transit Assessment Study
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2000-03-01
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Abstract:Providing adequate public transportation, including transportation services for the disadvantaged in Northwest Arkansas is an ongoing challenge. Unmet transit needs for the four-county area (Washington, Benton, Carroll and Madison Counties) included the needs of the elderly, low-income adults, the disabled, and children. Approximately 9 separate agencies provide public transportation services within these four counties. This project assesses these various agencies to determine service area, fleet size, total ridership, type of service, and sources of funding, as well as any restrictions on the funds. Users of public transportation services were also contacted to assess quality of service and level of service satisfaction. These users consisted of individuals who utilize public transportation services and agencies that contract services on behalf of their constituents. Data were collected through surveys of both the service providers and the users of transportation services. In addition, key municipalities in the study area that contract for services through transportation providers were interviewed to obtain their experience with transit services in the area. The information was used to identify where problems and gaps in service currently exist.
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