United States Department of Transportation
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Performance Measures for Public Participation Methods : Final Report
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2018-01-01
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[PDF-1.00 MB]
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Abstract:Public engagement is an important part of transportation project development, but measuring its effectiveness is typically piecemealed. Performance measurement—described by the Urban Institute as the measurement on a regular basis of the results (outcomes) and efficiency of services or programs—is already widely used in the transportation field. This study illustrates how policy can support continuous improvement of public engagement’s role in transportation development and operations by applying straightforward concepts of performance measurement to the complex interactions between the public, transportation agencies, and the policy makers addressing Texas’ present and future needs. This study offers transportation organizations the tools to create a systematic approach to documenting and managing public engagement processes. This approach can both identify areas for improvement and demonstrate how the public’s engagement in the transportation decision-making process leads to more efficient project or plan development. It can also be a mechanism to show the public how their input is used.
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