Human factors lessons learned in the design and implementation of air traffic control systems
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Human factors lessons learned in the design and implementation of air traffic control systems

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    NTL-AVIATION-Air Traffic Control;NTL-AVIATION-Aviation Human Factors;NTL-AVIATION-Aviation Safety/Airworthiness;NTL-SAFETY AND SECURITY-Aviation Safety/Airworthiness;NTL-SAFETY AND SECURITY-Human Factors;
  • Abstract:
    As air traffic continues to increase, new technology will be needed to accommodate it. The interesting opportunities that new technologies will present for air traffic control (ATC) will be matched by the human factors challenges. Automated tools, already common in the cockpit, will become a necessity for air traffic control specialists and maintenance personnel. The nature of the jobs of controllers and maintainers will change with the tasks that they are required to perform and the tools that are available to them. The human factors challenge is to ensure that these tasks and tools are designed to be well-suited to the users. How well we meet this challenge will determine whether the implementation of a new system is a success, a struggle, or a failure. The purpose of this article is to explore lessons learned from the development and implementations of several systems in the United States. These lessons point to a process that can be used to help ensure that new systems are designed and implemented effectively.
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