Details:

Corporate Creators:
New Jersey. Dept. of Transportation
Subject/TRT Terms:
[+]
Customer Service Implementation Information Services Marketing Partnerships Peer Groups Policy Program Management Research Management Stakeholders State Departments Of Transportation Strategic Planning Technology Transfer Universities And Colleges
Resource Type:
Tech Report
Geographical Coverage:
New Jersey
Corporate Publisher:
New Jersey. Dept. of Transportation
NTL Classification:
NTL-PLANNING AND POLICY-PLANNING AND POLICY
Abstract:
Summary of the Peer Exchange “Take Home Ideas”:

• Be proactive in regularly meeting with key stakeholder managers to identify their

strategic needs in moving their program responsibilities forward.

• Incorporate discussion of strategic research directions into the annual Research

Showcase to identify long-term goals or objectives.

• Work with the Department’s Policy group to identify policy research items and

discuss the Research Bureau’s capabilities to perform National surveys and

perform analyses to support decision-makers.

• Customer service is based on listening to the customers needs and providing

timely value-added services and technology transfer.

• Implementation of research findings is different for different organizations. It

ranges from simply distributing final reports to paying for pilot studies to

introduce the research product to the operational staff of the Department. This

will take some patients.

• Develop a Technology Transfer Strategic Plan to focus our efforts on providing

value added information to stakeholder and university partners.

• We will develop our research web site to be the hub of research information for

the New Jersey DOT, New Jersey Transit, Motor Vehicle Services, and our

university research partners and other research organizations. We will transition

to dissemination of final reports and tech briefs through our web site while

providing hard copy when requested.

• We will market our research program by offering periodic newsletter, brown bag

lunch lectures, and unsolicited technology transfer information to keep research in

our customers minds.

• We will continue to participate in TRB and NCHRP and encourage our university

partners to publish and present their findings where ever possible.


Format:
PDF
Collection(s):
US Transportation Collection
Main Document Checksum:
[+]
urn:sha256:b3160906feddbcf65530caff49a3e71008ca3fa240b7f4e4855d314229cd9fe9
Download URL:
https://rosap.ntl.bts.gov/view/dot/26418/dot_26418_DS1.pdf
File Type:

Supporting Files

• No Additional Files

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