Overall statewide satisfaction with MoDOT and additional feedback about MoDOT’s operations was obtained from a representative sample of the general adult public in Missouri. A professional calling center was engaged to obtain a diverse sample across Missouri. Specific minimums were given, such as 500 responses per district, with gender and age-range targets for each county in Missouri. 3,554 completed responses were obtained between May 7, 2012 and May 30, 2012. With the exception of the demographic questions (age, gender, and voting), all statewide results presented in this document are weighted results. The data was weighted in accordance with the true distribution of the regional population in terms of geographic (county), gender, and age distributions using the most recent (2010) US government census information available. Following past practice, all district measures presented in this document are unweighted. With a minimum of 500 responses per district, the district measures have a 95% level of confidence with a precision (margin of error) of +/- 4.4%. The statewide results for the stratified-random sample of 3,554 Missourians have a 95% level of confidence with a precision of +/- 1.6%.
Overall statewide satisfaction with MoDOT and additional feedback about MoDOT’s operations was obtained from a representative sample of the general ...
Missouri. Dept. of Transportation. Organizational Results
2010-07-01
Abstract:
ETC Institute completed a comprehensive statewide customer satisfaction study to evaluate MoDOT’s overall performance and identify the transportatio...
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United States Department of Transportation
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