SMART operational field test evaluation : schedule adherence report : final report

Details

• Creators:
  Wallace, Richard R. ; Tsai, Yu-hsin ; Underwood, Steven E. ; Levine, Jonathan
• Corporate Creators:
  University of Michigan
• Subject/TRT Terms:
  • Paratransit services
  • Advanced public transportation systems
  • Regional transportation
  • Scheduling
  • On time performance
  • Demonstration projects
  • Field tests
  • Evaluation and assessment
  • Evaluation/program assessment
  • Operational tests
• Resource Type:
  Tech Report
• Geographical Coverage:
  Detroit (Michigan)
• Corporate Publisher:
  University of Michigan
• Abstract:
  Among the paratransit (termed Community Transit within SMART) performance indicators likely to be affected by SMART’s implementation of automated scheduling and dispatch (ASD) is schedule adherence. Schedule adherence refers to a variety of measures, such as on-time arrival at a trip pickup point, associated with how well paratransit buses adhere to daily trip schedules. Such measures, then, serve as indicators of how well SMART adheres to trip times promised to customers during the trip reservation process. Derived from the processing of customer trip requests by customer service operators (CSOs) and schedulers using paratransit scheduling software, the daily trip schedules are distributed to paratransit drivers at the start of each work day. On these schedules, drivers record actual pickup times, actual drop-off times, etc., and these can be compared with the scheduled times to obtain measures of schedule adherence. This study evaluates SMART’s performance on several key schedule adherence measures based on a sample of paratransit trips selected from these sheets. More specifically, this report characterizes SMART’s schedule adherence performance on eight measures, with a particular emphasis on evaluating Trapeze-QV’s effects on schedule adherence.
• Format:
  PDF
• Download URL:
  https://rosap.ntl.bts.gov/view/dot/2539/dot_2539_DS1.pdf
• File Type:
  [PDF - 188.31 KB]
• Collection(s):
  ITSJPO Digital Library
• Main Document Checksum:
  urn:sha256:2702b098308128707bd51c4b8c0c8aef5e9e0356e570fdd3a8e54af683b6153e