SMART operational field test evaluation : customer survey report : final report

Details

• Creators:
  Wallace, Richard R. ; Underwood, Steven E. ; Levine, Jonathan
• Corporate Creators:
  University of Michigan
• Subject/TRT Terms:
  • Paratransit services
  • Advanced public transportation systems
  • Regional transportation
  • Scheduling
  • Customer satisfaction
  • Surveys
  • Demonstration projects
  • Field tests
  • Evaluation and assessment
  • Operational tests
• Resource Type:
  Tech Report
• Geographical Coverage:
  Detroit (Michigan)
• Corporate Publisher:
  University of Michigan
• Abstract:
  The Suburban Mobility Authority for Regional Transportation (SMART), which provides both paratransit and fixed-route service in the Detroit metropolitan area, has engaged in a program to update its paratransit operations--which it calls Community Transit--through the implementation of advanced public transportation systems (APTS). In particular, SMART has been engaged in the implementation of a specific automated scheduling and dispatch (ASD) product. Among the projected beneficiaries of APTS technology are transit customers. For SMART’s program in particular, customers who call in to reserve paratransit service 2 to 6 days in advance will be affected by ASD, as this system is designed to improve the trip reservation and scheduling process. This report focuses on these customers and their attitudes toward and satisfaction with SMART Community Transit service, including any changes attributable to ASD.
• Format:
  PDF
• Download URL:
  https://rosap.ntl.bts.gov/view/dot/2537/dot_2537_DS1.pdf
• File Type:
  [PDF - 254.98 KB]
• Collection(s):
  ITSJPO Digital Library
• Main Document Checksum:
  urn:sha256:38cb6ae4426bef05b785ebf0c6aa1bd28cd08c73d73b12051c0a6976ddf25296