SMART operational field test evaluation : customer survey report : final report

Wallace, Richard R.; Underwood, Steven E.; Levine, Jonathan; University of Michigan

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SMART operational field test evaluation : customer survey report : final report

1997-06-01
By Wallace, Richard R. ; Underwood, Steven E. ; Levine, Jonathan

[PDF-254.98 KB]

English

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Creators:

Wallace, Richard R. ; Underwood, Steven E. ; Levine, Jonathan

Wallace, Richard R. ; Underwood, Steven E. ; Levine, Jonathan Less -
Corporate Creators:

University of Michigan
Subject/TRT Terms:

[+]

Advanced Public Transportation Systems Customer Satisfaction Demonstration Projects Evaluation And Assessment Field Tests Operational Tests Paratransit Services Regional Transportation Scheduling Surveys
Resource Type:

Tech Report
Geographical Coverage:

Detroit (Michigan)
Corporate Publisher:

University of Michigan
Abstract:

The Suburban Mobility Authority for Regional Transportation (SMART), which provides both paratransit and fixed-route service in the Detroit metropolitan area, has engaged in a program to update its paratransit operations--which it calls Community Transit--through the implementation of advanced public transportation systems (APTS). In particular, SMART has been engaged in the implementation of a specific automated scheduling and dispatch (ASD) product. Among the projected beneficiaries of APTS technology are transit customers. For SMART’s program in particular, customers who call in to reserve paratransit service 2 to 6 days in advance will be affected by ASD, as this system is designed to improve the trip reservation and scheduling process. This report focuses on these customers and their attitudes toward and satisfaction with SMART Community Transit service, including any changes attributable to ASD.
Format:

PDF
Collection(s):

ITSJPO Digital Library
Main Document Checksum:

[+]

urn:sha256:38cb6ae4426bef05b785ebf0c6aa1bd28cd08c73d73b12051c0a6976ddf25296
Download URL:

https://rosap.ntl.bts.gov/view/dot/2537/dot_2537_DS1.pdf
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SMART operational field test evaluation : customer survey report : final report

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