United States Department of Transportation
i
Prioritizing Maintenance Human Factors Challenges and Solutions: Workshop Proceedings
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2011-08-01
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[PDF-825.04 KB]
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Edition:Final report.
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Abstract:Thirty delegates, mostly from the Federal Aviation Administration’s Office of Aviation Safety, but also from the
U.S. aviation industry, the National Transportation Safety Board, and Transport Canada, assembled for two
days at the Civil Aerospace Medical Institute in Oklahoma City. These leaders in maintenance human factors
research met to discuss challenges and prioritize solutions for human factors issues in aviation maintenance. The
delegates reviewed international incidents and accidents and corporate operating procedures to identify
systematic human factor precursors to maintenance errors. Each human factor issue was discussed and
subsequently prioritized by each delegate. Analysis of the data revealed eight core issues, including: use of
technical publications, fatigue/alertness, safety culture, event data collection, return on investment for human
factors, prioritization of human factors, professionalism and generational issues, and attention to required
inspection items. Solutions and action items for each of these issues were discussed and recommendations were
developed. The prioritized list of problems and suggested industry actions are detailed in the following report.
The recommendations stemming from this report can be used to inform future research and development for
maintenance human factors.
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