This survey populates data for seven customer satisfaction measures for the MoDOT Tracker; 4b, 4c, 5a, 12i, 13c, 16a and 17b. The survey also asks other evaluative and priority questions that measure the public’s support for various ways of raising and appropriating revenue for transportation. Using previous annual surveys as a baseline, the investigators collaborated with MoDOT to finalize the survey questions to be asked. A professional calling center was contracted to obtain a representative sample of each of the 10 MoDOT Districts, with a minimum of 350 respondents per District. Potential respondents were contacted through random digit dialing (RDD) from April 19th through May 2nd. A total of 3,524 interviews were completed for the study for a response rate of 43.2%.
Missouri. Dept. of Transportation. Organizational Results
2010-07-01
Abstract:
ETC Institute completed a comprehensive statewide customer satisfaction study to evaluate MoDOT’s overall performance and identify the transportatio...
Missouri. Dept. of Transportation. Organizational Results
2010-07-01
Abstract:
This survey populates data for five customer satisfaction measures for the MoDOT Tracker; 5a, 12j, 13c, 17d and 18b. The survey also asks other evalua...
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United States Department of Transportation
[PDF-4.05 MB]
