Details:

Corporate Creators:
ETC Institute
Subject/TRT Terms:
[+]
Consumer Satisfaction Customer Satisfaction Surveys
Publication/ Report Number:
CM12-001
Resource Type:
Tech Report
Geographical Coverage:
Missouri
OCLC Number:
746900312
Edition:
Final Report
Corporate Publisher:
Missouri. Dept. of Transportation
NTL Classification:
NTL-PLANNING AND POLICY-Surveys
Abstract:
This survey populates data for seven customer satisfaction measures for the MoDOT Tracker; 4b, 4c, 5a, 12i, 13c, 16a and 17b. The survey also asks other evaluative and priority questions that measure the public’s support for various ways of raising and appropriating revenue for transportation. Using previous annual surveys as a baseline, the investigators collaborated with MoDOT to finalize the survey questions to be asked. A professional calling center was contracted to obtain a representative sample of each of the 10 MoDOT Districts, with a minimum of 350 respondents per District. Potential respondents were contacted through random digit dialing (RDD) from April 19th through May 2nd. A total of 3,524 interviews were completed for the study for a response rate of 43.2%.
Format:
PDF
Funding:
RI08-018
Collection(s):
US Transportation Collection
Main Document Checksum:
[+]
urn:sha256:cd01bac2550e2bcb00f91eddc630a3e263919a7ff95090e1579c2b0e91e5c254
Download URL:
https://rosap.ntl.bts.gov/view/dot/23052/dot_23052_DS1.pdf
File Type:

Supporting Files

• No Additional Files

More +