A comparison of operational performance : Washington state ferries to ferry operators worldwide.

Bennion, Michael Dean.; Daniel J. Evans School of Public Affairs. Dissertations

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ROSA P serves as an archival repository of USDOT-published products including scientific findings, journal articles, guidelines, recommendations, or other information authored or co-authored by USDOT or funded partners. As a repository, ROSA P retains documents in their original published format to ensure public access to scientific information.

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A comparison of operational performance : Washington state ferries to ferry operators worldwide.

2010-06-01
By Bennion, Michael Dean.

English

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Details:

Creators:

Bennion, Michael Dean.
Corporate Creators:

Daniel J. Evans School of Public Affairs. Dissertations
Subject/TRT Terms:

[+]

Evaluation Ferries Ferries--Management--Evaluation Ferries--Washington (State)--Evaluation Ferry Service Water Transportation
Publication/ Report Number:

WA-RD 750.1
Resource Type:

Tech Report
Geographical Coverage:

Washington
Corporate Publisher:

Washington (State). Dept. of Transportation. Office of Research and Library Services
Abstract:

This project compares eight measures of performance related to transit service quality (e.g. trip reliability, on-time departures) and cost-efficiency (e.g. farebox recovery, subsidy per passenger) between Washington State Ferries (WSF) and 23 ferry operators worldwide. The project will discuss how setting targets and/or benchmarks for performance can progress government accountability for public services provided. The purpose was to use operational characteristics such as asset and traffic data to demonstrate where WSF ranks amongst peers in the ferry industry and to provide a reproducible basis for future comparisons. Contact information and data was inputted into spreadsheets using e-mail questionnaires, phone interviews and extensive data mining. A profile will detail WSF and include a background of ferry transportation on the Puget Sound and the policy environment surrounding its current operations. Several peers in the industry, including British Columbia Ferries and the Alaska Marine Highway System, will be identified further with their respective policy and operational strategies discussed and 2009 performance analyzed. The project will find top ten annual rankings that include vessels and terminals operated and passengers and vehicles transported, and will analyze the results of the performance measures chosen.
Format:

PDF
Collection(s):

US Transportation Collection
Main Document Checksum:

[+]

urn:sha256:727f2f33fac4970467a21013eb4c64bf6e5250f2174453f297de7845c696ea20
Download URL:

/view/dot/18077/dot_18077_DS1.pdf
File Type:

[PDF-2.58 MB]