Dispatching demand response transit service maximizing productivity and service quality guidebook : final report, March 2009.

Details

• Creators:
  Edrington, Suzie ; Arndt, Jeffrey C.
• Corporate Creators:
  Texas Transportation Institute. University Transportation Center for Mobility
• Corporate Contributors:
  United States. Department of Transportation. Research and Innovative Technology Administration
• Subject/TRT Terms:
  • Public transit
  • Paratransit services
  • Dispatching
  • Transportation, Automotive--United States--Dispatching
  • Paratransit services--United States--Management
  • Paratransit services--United States--Quality control
• Publication/ Report Number:
  UTCM #08-24-05
• Resource Type:
  Tech Report
• Geographical Coverage:
  Texas
• Edition:
  Final report; June 1, 2008-Jan. 31, 2009.
• Corporate Publisher:
  Texas Transportation Institute
• Abstract:
  The ability of transit agencies to staff dispatch effectively and use technology to its full advantage is critical ; in responding proactively as service changes occur and in making sound routing decisions. Sound routing ; decisions result in improved productivity and cost-effective service delivery. A modest 3% improvement in ; service productivity would save the average rural demand response transit agency approximately $65,000 ; annually. This project focused on improving productivity while maintaining service quality. Researchers ; collected data from 42 demand response rural and small urban transit agencies regarding operations and ; use of technology. A database of results identified five transit providers that represented a cross-section of ; agencies and could be used for case studies of dispatch operation. Case studies focused on: 1) dispatcher ; goals and objectives, 2) dispatch-driver policies and procedures, 3) team responsibilities and expectations, ; and 4) reports and material collection. This resulting draft guidebook describes the impact of maximizing ; productivity, development of policies and procedures that affect productivity, service delivery strategies ; that impact productivity, dispatch performance measurement, an assessment tool for productivity elements ; of dispatch, and steps to implement a productive dispatch operation. The final guidebook, when available, ; will be placed on the Texas Transportation Institute (TTI) web site. Staff will request approval to post it on ; the Texas Department of Transportation’s Regional Service Planning web site as well. Notification of the ; report will be made through e-mail to the U.S. Department of Transportation public transportation ; coordinators.
  More +
• Format:
  PDF
• Funding:
  DTRT06-G-0044
• Download URL:
  https://rosap.ntl.bts.gov/view/dot/17709/dot_17709_DS1.pdf
• File Type:
  [PDF - 763.82 KB]
• Collection(s):
  University Transportation Centers ; US Transportation Collection
• Main Document Checksum:
  urn:sha256:4d20d30b7e5d33589d0fecf83ef6de94a071c00b04097f966f5daa3a32beaa94