United States Department of Transportation
i
Behavior-based safety at Amtrak-Chicago associated with reduced injuries and costs.
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2007-02-01
[PDF-129.93 KB]
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Alternative Title:Research results
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Abstract:The Federal Railroad Administration (FRA) Human Factors Research and Development (R&D) Program is sponsoring the Clear Signal for Action Program (CSA) to evaluate whether an approach that combines behavior-based safety (BBS) and continuous improvement (CI) techniques can improve safety in the railroad industry, as it has in other industries. The Station Services Department at Chicago’s Amtrak terminal participated in a CSA demonstration project carried out by Behavioral Science Technology, Inc. (BST) in May 2001 through September 2002 (Phase 1) and October 2003 through March 2005 (Phase 2). In analyses conducted at the John A. Volpe National Transportation Systems Center (Volpe Center), a statistically significant drop in injury rates occurred following employee training on CSA methods held in December 2004. Furthermore, the number of worker-hours between injuries tended to increase as the total number of observation-feedback sessions increased, and the greater the rate of observation-feedback sessions, the lower the injury rate tended to be. These data suggest that a full and consistent implementation of CSA at Station Services could save this department of 200 employees over $300,000 per year.
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