United States Department of Transportation
i
Colonial National Historical Park shuttle service survey.
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2010-02-01
[PDF-2.63 MB]
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Abstract:As part of an effort to evaluate the shuttle serice at Colonial National Historical Park, the Volpe National Transportation Systems Center administered a survey to a sample of shuttle users in July 2009. The key purpose of the survey was to learn how visitors are using the shuttle service and to measure their level of satistaction with the service. The survey finds that the large majority of shuttle users arrived in the area by personal vehicle (87%) and started their shuttle ride at Colonial Williamsburg on the Historic Triangle Shuttle. Visiting groups intercepted over the survey period expressed a very high level of overall satisfaction with the shuttle service: 99% of groups riding the shuttle reported that they were either "very satisfied" or "satisfied" with their overall experience on the shuttle. Visitors similarly reported being pleased with specific features of the shuttle service, including timeliness, frequency of service and number of site covered, and ease of understanding shuttle route information and locating stops. For each of these features of the service, three-quarters or more of respondents reported being "very satisfied." Overall, the survey findings indicate that users strongly support the shuttle service. The survey data clearly demonstrate that visitors value the service and feel that it enhances their experience at the park.
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