Phase 2 Comprehensive Maintenance and Operations Plan (CMOP) — HIRTA ITS4US Deployment Project
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2024-05-24
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Series: ITS4US Phase 2 and Phase 3
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Edition:Final, Phase 2
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Abstract:Heart of Iowa Regional Transit Agency (HIRTA) is one of four awardees for Phase 2 of the ITS4US program for its proposed concept “Health Connector: Bridging the Gap Between Healthcare and Transportation” (Health Connector) by the United States Department of Transportation (USDOT). Per the goals of the program, Health Connector project is focused on improving transportation access to healthcare for all groups in Dallas County, Iowa. This document serves as the Comprehensive Maintenance and Operations Plan (CMOP) for the Health Connector project. The CMOP provides a high-level overview of the operations and maintenance policies and procedures associated with Health Connector. This document describes such policies and procedures pertaining to various users (e.g., drivers, vehicles, customer service staff, administrators, vendors, and others) for all cloud services, software systems, hardware systems, and vehicles associated with Health Connector. In addition, the CMOP covers parts of the Health Connector service that may be operated and maintained by a 3rd party contractor. The CMOP also guides the development of detailed Standard Operating Procedures (SOPs) with step-by-step instructions to be followed by system users to manage daily functions of Health Connector. Those SOPs are referenced in this document but will be developed and maintained outside CMOP.
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Main Document Checksum:urn:sha-512:2f72919c92eb1ebc1cb66dd0cbbeb6dce9ebcb6ee1209e66876f8e3b423793b601e0313369910c83e139c8b1f77bb9902c316d6949066d93e58f40ec3198565b
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