Maintenance Quality Assurance Program [Technical Summary]
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2003-12-01
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Edition:Technical Summary
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Abstract:Quality Assurance (QA) programs have impacted many industries within the United States. Common results are productivity increases, improved product quality, more efficient use of resources, and greater efficiencies in work processes. The Indiana Department of Transportation has been in the process of implementing QA principles in its various functions. NCHRP Project 14-12, “Highway Maintenance Quality Assurance,” describes a state-of-the art maintenance QA program. This prototype program was developed by utilizing standard principles of QA (Deming and others), statistical analysis techniques and evaluating other DOT organizations that have implemented QA programs.
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Main Document Checksum:urn:sha-512:5a864f963251b8d44b81b9c2e18b776797e97e78cc0d31880045e08ab6e401d9c03c3b603af0c5583a8783512d9da6e7a8f15bfb2d81cf16a13a390b739ef883
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