SDDOT 2025 Statewide Customer Satisfaction Assessment

Details

• Creators:
  Murray, Ryan
• Corporate Creators:
  ETC Institute
• Corporate Contributors:
  South Dakota. Department of Transportation. Office of Research ; United States. Department of Transportation. Federal Highway Administration
• Subject/TRT Terms:
  Contractors Customer Satisfaction Legislation Needs Assessment Performance Public Opinion Public Private Partnerships Shipping Surveys Trucks
• Publication/ Report Number:
  SD2024-01-F
• Resource Type:
  Tech Report
• Geographical Coverage:
  United States ; South Dakota
• Edition:
  Final Report: September 2024 – May 2
• Corporate Publisher:
  South Dakota. Department of Transportation. Office of Research
• Abstract:
  This report summarizes perceptions of the South Dakota Department of Transportation’s performance in delivering services to residents and key customer groups across South Dakota. It is the 10th in a series of surveys that track and monitor attitudes and needs among SDDOT customers, including the general public, farmers, emergency vehicle operators, and trucker/shippers. The study includes opinions of 1,221 residents, 377 truckers/shippers, 90 emergency vehicle operators, 310 farmers/ranchers, 379 senior citizens, 42 state legislators, and 106 contractors. Key objectives that guided this research were to: assess the opinions of the public and key customer groups regarding the composition, importance, and delivered quality of the SDDOT’s key products and services; assess the opinions of key business partners regarding the effectiveness of SDDOT’s business practices and relationships; assess progress in addressing customer concerns through SDDOT’s ongoing efforts to develop and execute strategic plans; and identify actions SDDOT can take to improve its performance and the perception of customer groups and business partners regarding its performance. By objectively assessing the opinions of the public and key customer groups, this research provides a framework to help senior SDDOT managers continually identify and respond to the needs of its customers over time.
• Format:
  PDF
• Funding:
  311653
• Collection(s):
  US Transportation Collection
• Main Document Checksum:
  urn:sha-512:1e48df420072e4f133b5f215fca83b7aba409e2052b8de55eabedf3c45ee735684c2dff61be3a502132e23b6b8eea395536d53f93017c20ee065c47994c1b322
• Download URL:
  https://rosap.ntl.bts.gov/view/dot/89191/dot_89191_DS1.pdf
• File Type:
  [PDF - 1.60 MB ]