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Edition:Final Report May 1997
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Abstract:A focus group was held at the 1996 Bi-annual Operating Rules Association meeting of North American railroads to discuss the
general issue of compliance and operating rules. Twelve operating rules officers participated, representing Class I, II, and III
railroads. Individual structured interviews were also conducted both prior to and following the focus group session to discuss
general issues surrounding operating rules, and to provide follow-up information to major findings from the focus group session.
Focus group participants generally reported that senior management tends to emphasize productivity over safety, suggesting
some railroads may have created an organizationalculture that unintentionally encourages operating rules violations. Follow-up
interviews with a number of industry representatives supported this view. Some interviewees suggested railroad mergers often
result in discordant management philosophies withinthe same organization, directly influencing corporate culture and how
operating rules officersenforce rules compliance. Findings for each of the five focus group questions are categorized by type of
response. Specific recommendations for structural change and follow-on work are also discussed.
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