Connecticut Integrated Transit Mobility Project (CT-ITMP) Final Implementation Report

Details

• Creators:
  Baker, Daniel
• Corporate Creators:
  Connecticut Department of Transportation
• Subject/TRT Terms:
  Apple Pay Buses Bus Transit Operations Cellular Telephones Credit Credit Cards Customer Satisfaction Tap & Ride Digital Verification Discount Fares Electronic Funds Transfer Fare Payment System Mobile Applications Mobile Wallet Payment Payment Experience Real Time Information Smartphones Tap To Pay Transit User Applications Transit Vehicle Operations

  More +
• DOI:
  https://doi.org/10.21949/1404290
• Resource Type:
  Tech Report
• Right Statement:
  Open Access; https://creativecommons.org/licenses/by/4.0/
• Geographical Coverage:
  Connecticut;United States
• Corporate Publisher:
  Strengthening Mobility and Revolutionizing Transportation (SMART) Program
• Abstract:
  The Connecticut Integrated Transit Mobility Project (CT-ITMP) aims to develop a comprehensive strategy for establishing an interconnected, multimodal statewide public transit system. This initiative will enable customers to conveniently use their own contactless credit, debit, or prepaid card or a payment-enabled device to pay for fares. The Connecticut Department of Transportation (CTDOT) is proposing the CT-ITMP to:
  
  -Develop a roadmap for unifying all transit information in the state under a mobile app solution including upgrading all of the state’s transit systems with the hardware and software needed to provide reliable real-time information.
  
  -Create a phased implementation plan for an integrated, open fare payment system with a focus on financial inclusion of the unbanked and underbanked.
  
  -Establish an efficient and user-friendly system for implementing statewide fare discount programs and digital eligibility verification.
  
  The CT-ITMP initiative aims to digitally connect the entire public transportation system in Connecticut, resulting in an enhanced customer experience and fostering access to transportation. To boost ridership, improve customer satisfaction, and utilize transit as a means to promote financial inclusion, CTDOT will study the prerequisites for implementing open payment options. This encompasses contactless payment methods such as bank cards, credit cards, and mobile wallets (e.g., Apple Pay) statewide. This exploration will be conducted as part of the initial phase of the SMART grant, undertaken in collaboration with the California Integrated Travel Project (Cal-ITP). A primary focus of this research will be to comprehend the needs of underbanked and unbanked customers. CTDOT will examine the feasibility of digitally verifying discounted fares on bank cards, drawing inspiration from the Cal-ITP benefits tool—a novel program dedicated to simplifying and cost-effectively enhancing travel for all. The project is set to go a pilot/proof of concept demonstration lasting six (6) months within designated service areas involving the key stakeholders. This trial aims to evaluate the effectiveness and make necessary adjustments to the overarching plan for implementing an integrated payment system across the State of Connecticut.
  
  
• Format:
  PDF
• Funding:
  69A3552341052
• Collection(s):
  SMART Program
• Main Document Checksum:
  urn:sha-512:b57373590497bc9bf71f7007a0fc89d8119315370af27e23ac748ccb068664a7005b28f79d88509f42ab897dc8f4dc705772b734ddd28c1dc3f01ac9711b8a21
• Download URL:
  https://rosap.ntl.bts.gov/view/dot/85110/dot_85110_DS1.pdf
• File Type:
  [PDF - 992.73 KB ]