SDDOT 2006 Statewide Customer Satisfaction Assessment

Tatham, Chris

i

SDDOT 2006 Statewide Customer Satisfaction Assessment

2007-05-15
By Tatham, Chris

File Language:

English

Details

Creators:

Tatham, Chris
Corporate Creators:

ETC Institute
Corporate Contributors:

South Dakota. Department of Transportation. Office of Research ; United States. Department of Transportation. Federal Highway Administration
Subject/TRT Terms:

Customers Customer Satisfaction Evaluation And Assessment Public Opinion Surveys
Publication/ Report Number:

SD2006-03-F
Resource Type:

Tech Report
Geographical Coverage:

South Dakota ; United States
Edition:

Final Report May 2006 to May 2007
Corporate Publisher:

South Dakota. Department of Transportation
Abstract:

This report summarizes perceptions of the South Dakota Department of Transportation's (SDDOT's) performance in delivering services to residents and key customer groups across South Dakota. It is the fifth in a series of surveys that tracks and monitors attitudes and needs among SDDOT customers, including the general public, farmers, emergency vehicle operators, and trucker/shippers. The study includes opinions of 1,004 residents and 859 representatives of key customer groups. Key objectives that guided this research were to: assess the opinions of the public and key customer groups regarding the composition, importance, and quality of the Department of Transportation's key products and services; assess the Department's progress in addressing customer concerns; and identify specific actions the Department can take to improve its performance and the perception by the public and key customer groups regarding that performance. By objectively assessing the opinions of the general public and key customer groups, this research provides a framework to help senior SDDOT managers continually identify and to respond to the needs of its customers over time.
Format:

PDF
Collection(s):

US Transportation Collection
Main Document Checksum:

urn:sha-512:daf1c13108e6fccdb039c134217cc24204bfd7185c4d7ebfbf7d975c74fa723ea5945ae3558737a4631a009dc29e24caed60aca7e3b6993a811cc11777ca44b8
Download URL:

https://rosap.ntl.bts.gov/view/dot/82524/dot_82524_DS1.pdf
File Type:

[PDF - 3.71 MB ]

File Language:

English

ON THIS PAGE

Details

ROSA P serves as an archival repository of USDOT-published products including scientific findings, journal articles, guidelines, recommendations, or other information authored or co-authored by USDOT or funded partners. As a repository, ROSA P retains documents in their original published format to ensure public access to scientific information.