United States Department of Transportation
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Edition:Final Report May 2006 to May 2007
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Abstract:This report summarizes perceptions of the South Dakota Department of Transportation's (SDDOT's) performance in delivering services to residents and key customer groups across South Dakota. It is the fifth in a series of surveys that tracks and monitors attitudes and needs among SDDOT customers, including the general public, farmers, emergency vehicle operators, and trucker/shippers. The study includes opinions of 1,004 residents and 859 representatives of key customer groups. Key objectives that guided this research were to: assess the opinions of the public and key customer groups regarding the composition, importance, and quality of the Department of Transportation's key products and services; assess the Department's progress in addressing customer concerns; and identify specific actions the Department can take to improve its performance and the perception by the public and key customer groups regarding that performance. By objectively assessing the opinions of the general public and key customer groups, this research provides a framework to help senior SDDOT managers continually identify and to respond to the needs of its customers over time.
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