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SDDOT 2004 Statewide Customer Satisfaction Assessment

File Language:
English


Details

  • Creators:
    Tatham, Chris
  • Corporate Creators:
    ETC Institute
  • Corporate Contributors:
    South Dakota. Department of Transportation. Office of Research
  • Subject/TRT Terms:
  • Publication/ Report Number:
    SD2003-12-F, Final Report
  • Resource Type:
    Tech Report
  • Geographical Coverage:
  • Edition:
    April 2004 to September 2004
  • Corporate Publisher:
    South Dakota. Department of Transportation
  • Abstract:
    This report summarizes, by user segment and region, perceptions of the South Dakota Department of Transportation's (SDDOT's) performance in delivering services to citizens across South Dakota. It is the fourth in a series of surveys that track and monitor attitudes and needs among SDDOT customers. This is the second in the series of surveys that gather data from all key user segments: citizens, visitors, farmers, emergency vehicle operators and trucker/shippers. A subset of surveyed legislators (70) is treated as a sixth segment. The study includes opinions of 1,740 South Dakota residents representing the six user segments. Key objectives that guided this research were to: assess the opinions of the public and key customer groups regarding the composition, importance, and quality of the SDDOT's key products and services; assess the SDDOT's progress in addressing customer concerns through development and execution of its strategic plan; and identify specific actions the SDDOT can take to improve its performance and the perception by the public and key customer groups regarding that performance. By assessing the public's opinions of the SDDOT's performance and understanding its significance, this research provides the framework for development of a management action plan for SDDOT response.
  • Format:
    PDF
  • Funding:
    310867
  • Collection(s):
  • Main Document Checksum:
    urn:sha-512:63630ca6e2ae555b44c6f2ec19246b05c43732d185a4c65b85942cc48bd722fcf19acaae6c9e5beb4601546d5e36df45f3404b025401cf202a2c5742c78b6eb8
  • Download URL:
  • File Type:
    Filetype[PDF - 1009.22 KB ]
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