Annual Consumer Submission Data: January 2024

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Annual Consumer Submission Data: January 2024

2024-01-01
By United States. Department of Transportation. Office of Aviation Consumer Protection
Series: Air Travel Consumer Report [Series]

File Language:

English

Details

Corporate Creators:

United States. Department of Transportation. Office of Aviation Consumer Protection
Subject/TRT Terms:

Aircraft Carriers Airlines Air Transportation Air Travel Consumer Protection Consumers Data Flight Delays Passenger Service Schedules And Scheduling Trend (Statistics)
Series:

Air Travel Consumer Report [Series]
Resource Type:

Statistical Report
Geographical Coverage:

United States
Corporate Publisher:

United States. Department of Transportation. Office of Aviation Consumer Protection
Abstract:

As DOT works to modernize its database to improve the customer experience for the tens of thousands of consumers who use the system each year and enable the Office of Aviation Consumer Protection (OACP) to more effectively engage in oversight of the airline industry, DOT has revised how it processes consumer complaints received after June 1, 2023. DOT has also revised the format of the Air Travel Consumer Report (ATCR) to display consumer submissions (complaints, inquiries, and opinions) as opposed to complaints, for the period from June 2023, until the date its system is modernized. This section summarizes the aviation consumer submission and civil rights complaint tables, filed with the Department in writing.
Content Notes:

The Air Travel Consumer Report is a monthly product of the Department of Transportation's Office of Aviation Consumer Protection. The report is designed to assist consumers with information on the quality of services provided by the airlines. DOT is committed to ensuring that information is available in appropriate alternative formats to meet the requirements of persons who have a disability. If you require an alternative version of files provided on this page, please contact Airconsumer2@dot.gov.
Format:

PDF
Collection(s):

National Transportation Data Archive
Main Document Checksum:

urn:sha-512:d473460a0699efa803dda346b3e5895577981be15bca15a0e0a4dad4f9acdf02e06c8b416683cad4a1e2ba532aa2748cf25a0564ff9772abac0346ec44bdec0e
Download URL:

https://rosap.ntl.bts.gov/view/dot/78017/dot_78017_DS1.pdf
File Type:

[PDF - 159.93 KB ]

File Language:

English

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