United States Department of Transportation
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Annual Consumer Submission Data: January-December 2023
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2023-12-01
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Abstract:As DOT works to modernize its database to improve the customer experience for the tens of thousands of consumers who use the system each year and enable the Office of Aviation Consumer Protection (OACP) to more effectively engage in oversight of the airline industry, DOT has revised how it processes consumer complaints received after June 1, 2023. DOT has also revised the format of the Air Travel Consumer Report (ATCR) to display consumer submissions (complaints, inquiries, and opinions) as opposed to complaints, for the period from June 2023, until the date its system is modernized. This section summarizes the aviation consumer submission and civil rights complaint tables, filed with the Department in writing.
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