Annual Consumer Submission Data: June 2023

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Annual Consumer Submission Data: June 2023

2023-06-01
By United States. Department of Transportation. Office of Aviation Consumer Protection
Series: Air Travel Consumer Report [Series]

File Language:

English

Details

Corporate Creators:

United States. Department of Transportation. Office of Aviation Consumer Protection
Subject/TRT Terms:

Aircraft Carriers Airlines Air Transportation Air Travel Consumer Protection Consumers Data Flight Delays Passenger Service Schedules And Scheduling Trend (Statistics)
Series:

Air Travel Consumer Report [Series]
Resource Type:

Statistical Report
Geographical Coverage:

United States
Corporate Publisher:

United States. Department of Transportation. Office of Aviation Consumer Protection
Abstract:

Consumer submission data is a product of the Department of Transportation's Office of Aviation Consumer Protection (OACP) and is designed to assist consumers with information on the quality of services provided by the airlines. As DOT modernizes OACP's consumer complaint database, given the continued high volume of air travel service complaints concerning airlines and ticket agents, DOT has revised how it processes consumer complaints received after June 1, 2023. DOT has also revised the format of the Air Travel Consumer Report (ATCR) to display consumer submissions (complaints, inquiries, and opinions) as opposed to complaints, for the period from June 2023, until the date its system is modernized.
Content Notes:

The Air Travel Consumer Report is a monthly product of the Department of Transportation's Office of Aviation Consumer Protection. The report is designed to assist consumers with information on the quality of services provided by the airlines. DOT is committed to ensuring that information is available in appropriate alternative formats to meet the requirements of persons who have a disability. If you require an alternative version of files provided on this page, please contact Airconsumer2@dot.gov.
Format:

PDF
Collection(s):

National Transportation Data Archive
Main Document Checksum:

urn:sha-512:707ef9e4ef613dd86729eb04e4145ae24824d9054552ffa7bcbf8c7b43d6ebe1c5cea04a926079fd4c22de68e0016080f6a34a845e4be8d62e2009caaf4e70d6
Download URL:

https://rosap.ntl.bts.gov/view/dot/77968/dot_77968_DS1.pdf
File Type:

[PDF - 161.49 KB ]

File Language:

English

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Details

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