United States Department of Transportation
i
Annual Consumer Submission Data: June 2023
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2023-06-01
[PDF-161.49 KB]
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Abstract:Consumer submission data is a product of the Department of Transportation's Office of Aviation Consumer Protection (OACP) and is designed to assist consumers with information on the quality of services provided by the airlines. As DOT modernizes OACP's consumer complaint database, given the continued high volume of air travel service complaints concerning airlines and ticket agents, DOT has revised how it processes consumer complaints received after June 1, 2023. DOT has also revised the format of the Air Travel Consumer Report (ATCR) to display consumer submissions (complaints, inquiries, and opinions) as opposed to complaints, for the period from June 2023, until the date its system is modernized.
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