United States Department of Transportation
i
Controller Memory Enhancement: Field Facility Concepts and Techniques
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1992-02-01
[PDF-1.43 MB]
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Abstract:This report presents the results of the second year's efforts in a 3 year project to study the role of memory in air traffic control activities. The goal of the research is to improve controller performance of tasks where memory is a critical element. The specific goals of this research were to identify memory aids currently in use and to explore the techniques that controllers use to manage memory. This work is part of a larger effort of the Federal Aviation Administration (FAA) to identify and to reduce the incidence of factors associated with operational errors. Research staff conducted in-depth interviews with 170 controllers and a mail survey of 41 facilities managers in 1991 to obtain information on a range of topics including: the incidence of memory lapses, techniques controllers use to maintain awareness, perceptions of the characteristics of outstanding controllers, reported techniques and memory aids currently in use, and views on effective training techniques. The report lists memory aids currently in use or known at FAA facilities, It includes recommendations for further research on techniques for managing memory, on the environments that promote use of memory aids, on particular memory aids, on successful training approaches, and on the establishment of a central clearing house for dissemination of information about these topics.
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