United States Department of Transportation
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Documenting Effective e-Ticketing Implementation
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2023-06-01
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[PDF-4.02 MB]
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Edition:Final Report
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Abstract:The practice of printing, collecting, maintaining, and retaining paper tickets is cumbersome, less safe, outdated, more expensive, less efficient, and less sustainable than paperless ticketing. The adoption of electronic construction (e-Construction) technologies in construction administration and delivery offers ways to overcome these inefficiencies. By leveraging the groundwork laid by e-Construction, electronic ticketing (e-Ticketing) has attracted wider interest by transportation agencies as an electronic solution for material delivery. e-Ticketing is a digital innovation that automates the recording and transfer of information in realtime for materials as they are moved from the production plant to the site. Since the first e-Ticketing pilot in 2015, the implementation landscape has been rapidly emerging. The 2020 construction season made the move to e-Ticketing even more relevant by increasing the need for touchless operations. State transportation agencies (STAs) have a diversity of practices regarding material types for which e-Ticketing is implemented, such as vendor and in-house solutions, and implementation approaches. In this context, this study documents the state of the practice and the state of the knowledge of e-Ticketing. The findings of the nationwide survey, conducted by the American Association of State Highway and Transportation Officials, on the practice of e-Ticketing, benefits and costs, implementation factors and challenges, and future plans of STAs are documented. Through the documentation of case studies, this study discusses the piloting experiences of nine STAs. In addition, this study presents a business case by documenting the strategic value of e-Ticketing with an illustration of benefits quantification. The study also presents additional information for implementation planning based on the analysis of the case study interviews, assessment of practice landscape, and review of emerging technological opportunities.
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