United States Department of Transportation
i
Performance Measurement: An Institutional Perspective from State and Local Transportation Agencies
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2002-08-01
[PDF-684.11 KB]
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Abstract:Government agencies throughout the United Slates face ever-increasing scrutiny of governmental efforts that affect the public or use public funds. At the local level, this scrutiny is greater as the proximity between the customer and governmental agency is increased. In transportation agencies across the fifty states, this focus is especially pronounced. Almost everyone is exposed to the outcomes of public works and transportation agencies on a daily basis. Public awareness and politicians' concerns have spurred government agencies in many U.S. cities and counties to reassess the services they provide, the customers they serve and the manner in which they provide the service. Many agencies have begun to measure the activities and report on the results. That use varies from community to community. Some localities measure, others measure and report, still others measure, report and align these results with their resources and goals. This white paper is designed to facilitate the efforts of government agencies throughout the country that are considering performance measurement or planning to farther existing performance measurement efforts.
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