Performance Measurement: An Institutional Perspective from State and Local Transportation Agencies

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Performance Measurement: An Institutional Perspective from State and Local Transportation Agencies

2002-08-01
By Public Technology, Inc.

File Language:

English

Details

Corporate Creators:

Public Technology, Inc.
Corporate Contributors:

United States. Department of Transportation. Federal Highway Administration. Office of Operations
Subject/TRT Terms:
Publication/ Report Number:

FHWA-OP-02-049
Resource Type:

Tech Report
Geographical Coverage:

United States
Corporate Publisher:

United States. Department of Transportation. Federal Highway Administration. Office of Operations
Abstract:

Government agencies throughout the United Slates face ever-increasing scrutiny of governmental efforts that affect the public or use public funds. At the local level, this scrutiny is greater as the proximity between the customer and governmental agency is increased. In transportation agencies across the fifty states, this focus is especially pronounced. Almost everyone is exposed to the outcomes of public works and transportation agencies on a daily basis. Public awareness and politicians' concerns have spurred government agencies in many U.S. cities and counties to reassess the services they provide, the customers they serve and the manner in which they provide the service. Many agencies have begun to measure the activities and report on the results. That use varies from community to community. Some localities measure, others measure and report, still others measure, report and align these results with their resources and goals. This white paper is designed to facilitate the efforts of government agencies throughout the country that are considering performance measurement or planning to farther existing performance measurement efforts.
Format:

PDF
Funding:

DTFH6l 00-X-00016
Download URL:

https://rosap.ntl.bts.gov/view/dot/66111/dot_66111_DS1.pdf
File Type:

[PDF - 684.11 KB]
Collection(s):

Federal Highway Administration
Main Document Checksum:

urn:sha-512:fee5c275e65aa483096e04306dd26aefd0f22a9d75456258b7beb182de487faed7ed0dbd68f7b11f0d580a80eb4ed128a8c6cfb743addfb02914485d0619795c

File Language:

English

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