Mobility on Demand (MOD) Sandbox Demonstration: Pinellas Suncoast Transit Authority (PSTA) Public-Private-Partnership for Paratransit, Evaluation Report

Martin, Elliot; Yassine, Ziad; Cohen, Adam; Shaheen, Susan; Brown, Les; University of California, Berkeley. Transportation Sustainability Research Center; ICF

doi:10.21949/1520699

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Mobility on Demand (MOD) Sandbox Demonstration: Pinellas Suncoast Transit Authority (PSTA) Public-Private-Partnership for Paratransit, Evaluation Report

2022-04-01
By Martin, Elliot ; Yassine, Ziad ; Cohen, Adam ; ...

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Creators:

Martin, Elliot ; Yassine, Ziad ; Cohen, Adam ; Shaheen, Susan ; Brown, Les

Martin, Elliot ; Yassine, Ziad ; Cohen, Adam ; Shaheen, Susan ; Brown, Les Less -
Corporate Creators:

University of California, Berkeley. Transportation Sustainability Research Center ; ICF

University of California, Berkeley. Transportation Sustainability Research Center ; ICF Less -
Corporate Contributors:

United States. Federal Transit Administration. Office of Research, Demonstration, and Innovation ; United States. Department of Transportation. Intelligent Transportation Systems Joint Program Office

United States. Federal Transit Administration. Office of Research, Demonstration, and Innovation ; United States. Department of Transportation. Intelligent Transportation Systems Joint Program Office Less -
Subject/TRT Terms:

[+]

Demand Responsive Transportation Evaluation Lessons Learned Paratransit Services Persons With Disabilities Public Transit Ridesourcing
Publication/ Report Number:

FTA Report No. 0213
DOI:

https://doi.org/10.21949/1520699
Resource Type:

Tech Report
Geographical Coverage:

Florida ; United States

Florida ; United States Less -
Edition:

January 2019–August 2021
Corporate Publisher:

United States. Department of Transportation. Federal Transit Administration
Abstract:

This report presents the results of an independent evaluation of the Pinellas Suncoast Transit Authority (PSTA) Public-Private-Partnership for Paratransit Demonstration project, part of the Federal Transit Administration (FTA) Mobility on Demand (MOD) Sandbox program. PSTA currently spends around 10% of its operating budget to provide service to over 12,500 eligible customers of its Americans with Disabilities Act (ADA)-mandated paratransit service, performing over 275,000 annual paratransit trips through its Demand Response Transportation (DART) Program. DART’s lack of flexibility and pick-up time reliability are general complaints from paratransit customers. In addition, it is anticipated that paratransit services will need to be expanded to meet the demand in growth of an aging population, which will increase costs. To increase the cost-effectiveness and efficiency of paratransit services while improving customer mobility and accessibility throughout Pinellas County, Florida, the project aimed to develop an integrated platform that provided on-demand curb-to-curb paratransit service through partnerships with Lyft, United Taxi, Care Ride, Wheelchair Transport, and Goin Software. The evaluation of the PSTA Public-Private-Partnership for Paratransit project assessed its effect on user wait times, travel times, accessibility, and mobility and its impact on system operating cost and payment methods. Overall, the results of the analysis showed that the pilot program provided an efficient paratransit service and improved the mobility and accessibility of customers within Pinellas County. The evaluation supported the hypotheses that the service accommodated diversified trip purposes and increased the flexibility of departure times for its users. Most hypotheses within this evaluation were supported, and the project produced lessons learned that may advance the design and implementation of similar projects in the future.
Format:

PDF
Collection(s):

Federal Transit Administration
Main Document Checksum:

[+]

urn:sha256:5dcd8eec4794acace54787d755bbe28e403d801a78ca581f66dda8107e7cfe3a
Download URL:

https://rosap.ntl.bts.gov/view/dot/62620/dot_62620_DS1.pdf
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Mobility on Demand (MOD) Sandbox Demonstration: Pinellas Suncoast Transit Authority (PSTA) Public-Private-Partnership for Paratransit, Evaluation Report

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