Shared-Ride Paratransit Performance Evaluation Guide

Details

• Creators:
  Miller, James H.
• Corporate Creators:
  Pennsylvania Transportation Institute ; Pennsylvania State University
• Subject/TRT Terms:
  Administration And Management Guides To Information Management Paratransit Services Public Transit Public Transportation Rural Areas
• Publication/ Report Number:
  UMTA-MA-06-0049-79-7
• DOI:
  https://doi.org/10.21949/1527409
• Resource Type:
  Tech Report
• Geographical Coverage:
  Pennsylvania;United States
• Corporate Publisher:
  United States. Urban Mass Transportation Administration
• Abstract:
  Managers of shared-ride paratransit systems are being called upon to improve the cost-effectiveness of these services, and to provide a report card on the performance of paratransit systems to funding agencies, elected officials, and others to ensure that their funds are being wisely spent. This guide is designed to be a resource for shared-ride paratransit system managers to help them develop a performance procedure for their operation (private shared-ride taxi service, human service transportation system, or specialized-transit system operated by a public agency). The six-step performance evaluation procedure described in this report is applicable to rural and urban shared-ride paratransit systems. It can be used for 2 major purposes: to provide managers with performance indicators to diagnose and correct problems (internal management); and to allow constructive communication between system management and constituencies. This guide is organized into 4 sections. Section 1 (chapters 2-3) presents the theory and general framework of the performance evaluation methodology. Section 2 (chapters 4-5) presents data collection information including service-specific cost statistics. Section 3 (chapter 6) describes corrective actions to correct substandard performance; and the final section (chapter 7) presents a case study that applies the methodology to a typical system. To ease the comparison of the individual shared-ride system to similar systems, peer data from Pennsylvania and other States are presented in the appendix. A glossary of terms is also included in the appendix of this report.
• Format:
  PDF
• Funding:
  UMTA-PA-06-0101
• Collection(s):
  FTA 50th Anniversary Collection
• Main Document Checksum:
  urn:sha256:d81e4a42eb7bce9b3ce28dbb3a4e2b4a13f4f2b65b0bb304945e7b1e54f2bc7c
• Download URL:
  https://rosap.ntl.bts.gov/view/dot/615/dot_615_DS1.pdf
• File Type:
  [PDF - 4.84 MB ]