United States Department of Transportation
ROSA P serves as an archival repository of USDOT-published products including scientific findings, journal articles, guidelines, recommendations, or other information authored or co-authored by USDOT or funded partners.
As a repository, ROSA P retains documents in their original published format to ensure public access to scientific information.
i
Measurement Tools for Assessing Motor Vehicle Division Port-of-Entry Performance
-
2003-09-01
-
By Carey, Jason
[PDF-1.52 MB]
Details:
-
Creators:
-
Corporate Creators:
-
Corporate Contributors:
-
Subject/TRT Terms:
-
Publication/ Report Number:
-
Resource Type:
-
Geographical Coverage:
-
Corporate Publisher:
-
Abstract:The Arizona Port of Entry (POE) Program provides a valuable service to the residents of Arizona, but lacks a clear means of evaluating the efficiency and effectiveness of its enforcement program. This in turn makes it more difficult to communicate the achievements of the POE Program, and to identify potential improvements in service quality. This research addresses the development of measures of performance for evaluation of the Arizona POE Program. By developing specific measures tied to the goals and objectives of the program, Arizona POE managers will have a better set of tools for decision making, and increased accountability to Arizona taxpayers. Measures of performance should communicate the need for improvement in an organization, but should highlight accomplishments as well. Many of the performance measures discussed in the literature emphasized quantity of a particular unit of measurement (e.g., trucks weighed), but did not relate that quantity to the operational conditions under which it was achieved. In contrast, the measures recommended in this report provide a means of relating measurements to the intended outcome of each activity. Comparing revenues to truck travel, or overweight traffic to the percentage of traffic weighed, indicates the degree to which enforcement induces compliance with state regulations. Similarly, illustrating the benefits that accrue to highway users as a result of POE services provides a means of evaluating the overall value of POE services. Performance measures need to be redefined as the priorities of an organization change, and special care must be taken when comparisons are made between multiple agencies or time periods. The best assessment of the needs of the POE program will come from port managers, who are most familiar with the goals and operating conditions that affect the POEs. The measurements developed for this study were intended to provide additional tools from which POE performance could be managed, but the ultimate responsibility for selecting and implementing an appropriate measurement system remains
-
Format:
-
Funding:
-
Collection(s):
-
Main Document Checksum:
-
Download URL:
-
File Type:
