United States Department of Transportation
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Prototype Bus Service Evaluation System
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1981-04-01
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[PDF-3.14 MB]
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Edition:Final Report
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Abstract:This report describes the development and testing of a transit service evaluation system by the Tidewater Transit District Commission (TTDC) in Norfolk, Virginia. The project is a second phase to an UMTA funded study of bus service evaluation and has two objectives: 1) to develop a service evaluation system utilizing existing techniques; and 2) to test and verify that such a service evaluation system is a practical and effective method for service evaluation. This report assesses the TTDC evaluation in place at the start of the project, describes the development of a new service evaluation system for the TTDC which includes the selection of service indicators, measures and standards. A description of a trial implementation of the performance evaluation system is included as well as the results of the evaluation of TTDC's fixed route transit services. Data collection methods and costs to support the evaluation system are reported. The new evaluation system has proven to be a useful tool for both transit management and locally elected officials in the development and funding of TTDC's services.
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