United States Department of Transportation
i
Traffic Tech: The 2016 Motor Vehicle Occupant Safety Survey: 911 Systems
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2020-01-01
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Series: NHTSA BSR Traffic Tech
[PDF-163.52 KB]
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Edition:Traffic Tech
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Abstract:For over 50 years, Americans have relied on 911 to call for emergency services. Public Safety Answering Points (PSAPs) around the country receive an estimated 240 million 911 calls each year (NENA, n.d.), with an increasing percentage from cellular phones and text messages. Following a motor vehicle crash (MVC), timely activation of the emergency response system is critical to reducing fatalities and minimizing injuries. Highlighting the importance of post-crash care, the World Health Organization 2018 Global Status Report on Road Safety recommends an emergency number to be “valid throughout the country, easy to remember and available as a free call” (WHO, 2018). The adoption of cell phones as primary phones has changed the concept of “throughout the country” to mean more than a landline in each household or business. To keep pace with advances in the public’s communication devices, the Nation’s 911 system needs an upgrade. Since it was established by Congress in 2004, the National 911 Program has been housed within the National Highway Traffic Safety Administration Office of Emergency Medical Services. The National 911 Program serves as a Federal point of coordination for activities among 911 stakeholders and provides resources to State and local 911 authorities to integrate their systems and upgrade their infrastructure. During this time of transition, insights from the Motor Vehicle Occupant Safety Survey (MVOSS) can help inform 911 systems how they can better serve the public. The National 911 Program’s efforts to develop a nationwide, fully integrated 911 system with modern infrastructure will help to provide improved 911 services to residents and, ultimately, to increase survivability from MVCs.
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